We have valued partners that sell our product, often with online ordering options and more favorable payment terms.   Please click here to view our Broker Partners.

Should you wish to order from us directly, please contact us about creating an account for pricing and payment options.  

We sell in full box quantities only; minimum order 1 box*.  No mixing varieties or sizes to arrive at full box quantities.
On our availability list there is a column heading “per/box” which lists the Full Box increments which must be ordered. Quantities vary from as little as 50 Peony roots of 3/5 eye size to as much as 1300 Crocosmia 8/10cm size.
*Minimum order for shipping to Canada is 10 boxes;  phyto fee starts at $150 USD

Please click here for a pdf copy of our Terms and Conditions 

Hemerocallis (Dormant, Winter Dug): Week 6 – Week 26
Hosta (Dormant, Winter Dug): Week 6 – Week 26
Hemerocallis & Hosta (Fresh Dug, Summer): Week 33 
Peonies (Fall Dug) Fall Shipping: Week 37 – Week 21; Spring Shipping: Week 3 – Week 21
Crocosmia: Week 7 – Week 21

Our primary methods of shipping are UPS Ground, and LTL by truck. Shipping method is determined by the destination, amount of boxes and weight of the shipment. Customers may arrange their own freight.
Shipping box dimensions:
Box size: 24” x 15” x 9”
Average box weight:
Crocosmia: 35-45 lbs
Hemerocallis / Hosta: 20-25 lbs
Peonies: 25-35 lbs  
We use standard 48" x 40" pallets for LTL shipments.

No, we do not carry tags for our products.  We recommend Macore for your plant tag needs.  

Order early to ensure the best availability.  
Order Cut Off Days:
For Fresh Dug Hosta and Hemerocallis, cutoff is end of day Friday, 2 weeks prior to shipping week. 
All other products end of day Wednesday for next week shipping.

Small Orders 4 weeks prior to ship date. For large or custom orders no cancellation accepted.

The roots being cold and/or icy upon receipt in the winter months is normal. Open the boxes and allow them to finish defrosting over the course of a couple days and they will be ready to plant. Depending on the time of year, the product may still be frozen upon arrival; this is normal and not indicative of damage to the plants.

Our hostas, hemerocallis, and Spring-shipping peony roots are stored frozen in our coolers before they are shipped. This gives the plants any vernalization that they require for the cold season and keeps the bare roots dormant in storage so they do not begin to grow prematurely. When the customer is ready to plant, we pull the product from our cooler and prepare them for shipment either by UPS Ground or a refrigerated LTL Freight carrier. 

From January - March 15 (week 12) we also winter pack our Ground-shipped boxes so they will not get damaged from any outside low temperatures in transport during the cold winter months. Freight shipments are sent via refrigerated freight to ensure quality during transit.

Claims (product):  We strive to ensure every product we supply is of the upmost quality. If you ever have any problem with a product you are growing, we would very much like to know. Please send us a photo by email to custserv@ouramericanroots.com with a brief description of the problem as soon as you become aware of any issues.
Claims (transport): Claims for transport damage must be filed within 48 hours of receipt of shipment. Any claims for damage in transport must be noted on the bill of lading at the time the product is received at your facility. Photographs of the damage is also required.
ANY CLAIMS FOR DAMAGE IN TRANSPORT NOT NOTED ON THE BILL OF LADING & PHOTOGRAPHED VOIDS ANY DAMAGE CLAIMS WE CAN MAKE TO THE CARRIER AND WE WILL BE UNABLE TO PROCESS YOUR CLAIM.